Booking requests
Online requests require confirmation via WhatsApp or email. Until then the booking is not firm.
Specific deadlines and conditions are communicated when each experience is confirmed.
Date changes
Changes depend on provider availability and how far in advance you notify us.
More notice usually allows rescheduling with fewer penalties.
Peak season or limited-capacity experiences may not allow changes; we will inform you when booking.
Cancellations by the guest
Cancel in writing at edmartravelsas@gmail.com with your request reference or booking details.
Early cancellation may allow rescheduling or partial refund depending on costs already incurred.
Late cancellation or no-show may incur full or partial non-refundable charges as agreed at confirmation.
Refunds
When a refund applies, it will be made via the agreed method within a reasonable time after confirming cancellation.
Bank, payment gateway, or administrative fees already incurred may be non-refundable.
We will provide a breakdown when applicable.
Force majeure and weather
If an experience cannot run due to extreme weather, road closures, official measures, or force majeure, we will prioritize rescheduling.
If rescheduling is not possible, we will assess full or partial refund based on amounts already paid to third parties and applicable law.
Safety of guests and guides comes first for outdoor activities.
Contact
Cancellations and changes: edmartravelsas@gmail.com — Edgar David Nuñez Zavalla — File 2116.
Our team will work with you to find the best solution in each case.
